WARRANTY

How long is the warranty for?

Every machine has a one (1) year warranty from the manufacturer.  This warranty is for the original consumer purchaser or any persons receiving the machine as a gift from the original consumer purchaser.  The warranty is for the consumers who have filled out and mailed in their warranty forms.

What do I need to do to register my machine for warranty?

Please fill out the warranty registration card that came with your machine. Please include a copy of your receipt from the store and your state identification or driver’s license for proof of age.  Please mail the warranty card with the receipt from store and id to:

Republic Tobacco
Attn: Service Center
PO Box 98
Glenview, IL  60025

Download warranty and registration cards:

What address do I send my machine to for repair or replacement?

Please forward your machines to:

Republic Tobacco
Attn: Service Center
2301 Ravine Way
Glenview, IL  60025

Do you have other locations I can send my machine to?

No our only location to send in for anything is:

Republic Tobacco
Attn: Service Center
2301 Ravine Way
Glenview, IL  60025

What is the return policy for my cigarette machine?

Any product returned under the one time warranty should be sent by the customer via prepaid mail or courier to the Service Center located at 2301 Ravine Way, Glenview, IL  60025, USA.  Please include with the returned product twelve dollars and fifty cents (US $12.50) for return shipping and handling.  The company assumes no responsibility whatsoever for any loss or damage during shipping and the customer is solely responsible for any such loss or damage.  Note:  Please do not return the product to the store where you bought it for service as they are not authorized to service the product.

I live in the Glenview area, can I stop by to get parts or drop off my machine?

No, unfortunately we are not a retail store where we keep anything available for quick pick up.  We are a distributor and you would need to ship in any orders or machines and we will ship the back to you.

What does the warranty cover?

The warranty covers manufacturer defects for the machine and the parts on the machine.  It does NOT cover shipping and handling.

My machine is over a year old, can I still get it covered under warranty?

No, the warranty for the machine is for one year from the date of purchase.  If the machine was purchased over a year ago you can order parts for the machine at any time.

Can I get my money back / refund?

No, our warranty is for repair or replacement only.

Why do you need a copy of the receipt from the store to register my machine for warranty?

We need the receipt as it is your proof of purchase.  This lets us know when the machine was purchased from the store and verifies the information you have written on the warranty registration card.  It also acts as the warranty information for those who do not fill out all the information on the warranty registration card. 

Why does Republic Tobacco need my state identification or driver’s license for proof of age?

We are mandated by State and Federal Laws just like any tobacco store and we will NOT send out any products or coupons without proper identification on file for proof of age.

Why is your age limit 21 years old when I can purchase my tobacco in my state at age 18?

Our company has decided to use age 21 as our age limit, because in different states the age limit varies from 18 to 21.

How much is shipping and handling?

For repair or replacement of any cigarette machine the shipping and handling will be $12.50.  For parts orders that are not covered under warranty the shipping and handling will be $7.50.

Why do I have to pay shipping and handling?

Our warranty only covers the machine and the parts on the machine, it does not cover shipping and handling for sending the machine in for repair or replacement.

What is the cheapest way to ship my machine to Republic Tobacco?

To find out the cheapest way to ship your machine to us would be to contact your local United States Post Office, Federal Express store or UPS store to get quotes on shipping.  We accept packages from any of these companies.

How should I package my machine to come to Republic Tobacco?

We accept the machines any way you can get them to us, brown paper wrapping, boxes, etc.  You should check with the company you are using to ship the machine to us to see what their policy is.  Some prefer the brown paper wrapping or boxes to other ways.

Do I need to pay sales tax?

You will only need to pay sales tax if you live in the state of Illinois. At this time Illinois sales tax is 9.0%, as that is the sales tax for Cook County Illinois.

Why do I need to send in my cigarette machine to get a replacement?

The warranty is for repair or replacement and it is up to Republic Tobacco to determine if we are going to repair the machine or replace the machine and in order for us to determine that we need to have the machine in house so we can check it over.  This also helps us to make the machines better.